Shipping & Handling

What is the return policy?
All sales are final.

What if I break it the same day I purchase it???
All sales are final. I am open to commissions to remake pieces for full price.

What if I receive something broken in the mail?
Please send pictures of the broken object with the damaged packaging within 48-72 hours of delivery so that I can file a shipping insurance claim.

What days do you ship orders?
Orders are processed within 5-7 days. Larger orders take longer to process.
Made to order pieces take 3-5 weeks to ship.
Some local orders may qualify to be dropped off in person if schedule and location permits.

Is there a local pick-up option?
Yes!
Select the pickup option while checking out and email honeyhoneyceramics@gmail.com
to schedule a time to pick up your wares from the studio.
Some local orders may qualify to be dropped off in person if schedule and location permits.

International Shipping?
Not currently. But email me with inquiries.

Seconds

What are seconds?
Seconds are flawed but still functional and lovable pieces.

What counts as a second?
Different artists have different standards for what counts as a flaw.

Some examples include: glaze imperfections that are too light/ too heavy, pinholes, crazing, unintended textures, and/or warping.
Seconds are quirky and functional additions to any collector’s cupboards. Perfect for folks who tend to personify objects a bit and don’t want to see them get smashed. Wonderful for someone interested in supporting the craft but remaining thrifty, too.

Care Guide

Please inspect your piece when you first receive it.
All pieces are dishwasher safe, however hand washing all of your handmade ceramic wares is recommended for the long and happy lives of your pieces.
Though food safe, some matte glazes may stain with heavily pigmented foods (think beets.)
Though tested, some matte glazes may start to scuff after vigorous and prolonged use.
Use caution when heating.